Terms & Conditions
Tariffs
All tariffs are GST inclusive and the prices quoted above are subject to the number of people per townhouse. Extra guests may be accommodated in some of the townhouses at a cost of $30.00 – $50.00 per person per night.
Tariffs during the Noosa Triathlon and Easter, are subject to increase depending on availability.
Payments
We accept most major credit cards and eftpos. Full payment of your accommodation is required before check-in at the resort.
No refund will be made in the case of a “No Show”.
Late Check Out / Early Arrival
Check out time is 10am. Check in time is 2pm. A slightly later check out or earlier arrival may be arranged with management however is subject to availability and cannot be guaranteed until the day of arrival.
If you would prefer a much later check out – Late check out charge: $60.00 to 2PM & later by arrangement (Please note: late check out is not always possible)
Sundry Items
Cots, highchairs and stair guards may be hired. Quotes available on request. Room rates include linen and weekly servicing of your unit. (Weekly servicing is excluded only where rates have been discounted)
(Tariffs are subject to change without notice).
Pets
Are not allowed in the units or on common property.
No Smoking or Vaping
Smoking/Vaping in units and common areas is not allowed.
Late Arrivals
Check-in time is between 2pm and 5pm. If you will be arriving after office hours please advise and we can arrange for key safe access and provide you with a code for key collection. The balance of your accommodation total will also be settled and taken from the credit card provided.
CANCELLATION POLICY
LOW SEASON
72 hours – cancel free of charge up to 72 hours prior to arrival – if cancelled within 72 hours 100% non-refundable
MID-HIGH SEASON
14 Days – cancel free of charge up to 14 Days prior to arrival – if cancelled within 14 Days 100% non-refundable
PEAK SEASON
30 Days – cancel free of charge up to 30 Days prior to arrival – if cancelled within 30 Days 100% non-refundable
Website Terms and Conditions Page
Cancellation & Amendment Policy
Low Season – No deposit is required at the time of booking. The total price of the reservation will be charged 72 hours prior to arrival from your nominated credit card unless prior arrangements have been made. If cancelled or modified within 72 Hours of arrival or in the case of a no-show, the total price of the reservation will be charged and the booking is then non-refundable.
Mid-High Season – (School Holidays) – No deposit is required at the time of booking. The total price of the reservation will be charged 14 days prior to arrival from your nominated credit card unless prior arrangements have been made. If cancelled or modified within 14 days of arrival or in the case of a no-show, the total price of the reservation will be charged and the booking is then non-refundable.
Peak periods (December/January School Holidays, Easter & Special Events) – No deposit is required at the time of booking. The total price of the reservation will be charged 30 days prior to arrival from your nominated credit card unless prior arrangements have been made. If cancelled or modified within 30 days of arrival or in the case of a no-show, the total price of the reservation will be charged and the booking is then non-refundable.
*Please note: if any of your travel dates crossover into peak season, the Peak Season deposit and cancellation policy will apply.
COVID POLICY:– Noosa Village River Resort permits a change of dates, offers a resort credit for future stays or refunded cancellation without penalty when a ‘Federal’ or ‘State’ health order is in place that prohibits a guest to transit between their location and the resort as a direct impact associated with the COVID-19 pandemic. This is on a case-by-case basis and will need to be discussed with resort management.
LONGSTAY 28 Nights+
A payment equal to your first 2 weeks accommodation is required 14 days prior to your arrival and remaining balance paid on arrival. Payment can be made over the phone with a credit card or using the direct deposit details below (Please use Surname and Arrival date as a reference)
Account Name: Watco (QLD) Pty Ltd Statutory Trust Account
Account BSB: 484 799
Account Number: 120 688 339
SCHOOLIES:
**Please note: We are not able to accommodate school leavers during the annual “SCHOOLIES” Festival. We reserve the right to reject bookings and refuse check in with no refund given**
DAMAGES
Management reserves the right to charge guests and visitors for any damage, breakages or loss of property including the apartment keys. Where damages occur, a minimum $1000 will be deducted from your credit card. Any unused funds will be refunded.
We look forward to welcoming you to Noosa Village River Resort very soon.